Terms and conditions

1. About Sagip

Sagip is an emergency response system developed and maintained by the Sagip development team ("we", "us", or "our") for the Municipal Disaster Risk Reduction and Management Office (MDRRMO) of Santa Maria, Bulacan. Residents use Sagip to send emergency requests to the MDRRMO Operations Center, and MDRRMO personnel use it to assign response teams, track responses, and keep incident reports. These terms form a binding agreement between you and the Sagip development team. If you do not agree, do not create an account or use Sagip.

2. Who can use Sagip

• You must be at least 13 years old to create a Sagip account.
• If you are below 18 years old, you may use Sagip only with the permission of a parent or legal guardian, who agrees to these terms on your behalf.
• Sagip serves residents of the 24 barangays of Santa Maria, Bulacan. When the location limit is turned on, emergency requests cannot be sent from outside Santa Maria. If you are outside Santa Maria, contact the disaster risk reduction and management office of your location.
• Response team, dispatcher, administrator, and super administrator accounts are created only for authorized MDRRMO personnel.

3. Accounts and sign-in

• You are responsible for keeping your account details accurate and your password confidential. Do not share a resident account.
• Each ambulance crew (driver and responder) shares one response team account, because the crew always responds as one unit. Actions on that account are recorded under the team, not under each crew member.
• Every sign-in with an email address and password requires a one-time code sent to your email. After repeated wrong codes, the account is locked for a period.
• Google Sign-In is offered where available. It is under review by Google and may not appear in the app yet.
• Tell us right away if you suspect someone else has used your account.

4. Identity verification

• When you register, you upload photos of the front and back of a valid ID that shows your name and address, such as a government-issued ID or a school ID. The name on the ID should match the name on your account.
• An administrator reviews the ID and marks your account as verified, or rejects it with a reason sent to your email.
• Until your account is verified, you can still use Sagip and send emergency requests, but your account and requests are labeled Unverified for the dispatcher.
• False, altered, or borrowed IDs are prohibited. A record of each rejected registration is kept even if the account is removed.

5. Emergency requests and proper use

• Send an SOS only when you or someone near you needs emergency help. False, prank, or abusive requests are prohibited.
• Each resident can send up to three emergency requests per day. If you reach the limit, call the MDRRMO hotline at 0923-022-6973.
• Give accurate details, photos, and landmarks when it is safe to do so. You can send an SOS with one tap of the SOS button, by shaking the phone (Android), by Back Tap (iPhone 8 or later), or from the home-screen widget.
• The dispatcher reviews every request and may decline it with a reason, or cancel it, for example when it is not a valid emergency.
• Sagip is not connected to the national 911 system or to the Provincial Disaster Risk Reduction and Management Office. It does not replace calling the MDRRMO hotline or other emergency services when that is the faster option.
• Sagip does not guarantee that a response team will arrive within a specific time. Response depends on the teams and vehicles on duty.
• Requests about fires, crimes, or missing persons can be sent through Sagip, but the MDRRMO relays them to the proper agency, such as the Bureau of Fire Protection or the Philippine National Police, by radio.

6. Offline SOS and mobile load

• When your phone has no mobile data, Sagip sends a text message to the MDRRMO hotline with the date and your name, email address, contact number, and coordinates, then places a call. Your carrier's regular SMS and call charges apply.
• On Android, the text message is sent automatically, with up to three tries. On iPhone, Sagip opens the Messages app with the text filled in, and you must tap Send.
• On Android with a Globe or TM SIM and low load, Sagip can prepare a borrow-load message for a mobile data loan or an SMS and call loan. You must tap Send on that message yourself. Load loans are provided by your carrier under its own terms, and your carrier may refuse a loan, for example if you have an unpaid loan. Borrow-load is not available on iPhone or on other networks.

7. Location, maps, and notifications

• Location is needed to send an SOS, show maps and routes, and track a response. Residents share their location while using the app. Response teams share their location during an active trip, including while the phone screen is locked.
• If you allow it, accepted connections can see your last known location.
• Maps, routes, and addresses use Google Maps Platform. Push notifications are sent through the Expo Push Service, which delivers them through Firebase Cloud Messaging on Android and the Apple Push Notification service on iOS.
• You can change device permissions at any time, but turning them off may stop the SOS, maps, or alerts from working.

8. MDRRMO personnel accounts

• Personnel accounts may be used only for their assigned duties: receiving and assigning requests, responding, encoding incident reports, verifying residents, managing personnel and vehicle records, and preparing reports.
• Response teams must fill in each incident report truthfully after a response. Dispatchers may edit only the summary of a submitted incident report before forwarding it to the super administrator.
• The Barangay Channel is for MDRRMO personnel only. Post only messages and photos related to emergency work.
• Some review actions are recorded with the account that performed them and the time, such as rejecting a registration, reviewing an account deletion request, and sending a Full Incident Report.
• Unauthorized access to, copying of, or sharing of emergency records, IDs, or incident reports is prohibited.

9. Privacy

How we collect, use, and share personal information is explained in the Sagip Privacy Policy, which is part of these terms. Sagip handles personal information in line with the Data Privacy Act of 2012 (Republic Act No. 10173).

10. Acceptable use

You agree not to:

• Break any applicable law.
• Send false, prank, or abusive emergency requests, or use Sagip to harass, threaten, or impersonate anyone.
• Interfere with dispatch or rescue operations.
• Probe, disrupt, or overload Sagip, or try to access accounts or data that are not yours.
• Upload malware, or content you do not have the right to share.
• Copy, scrape, resell, or commercially use Sagip without our written permission.
• Get around identity verification, request limits, the location limit, bans, or other safety controls.

11. Bans and account actions

• An administrator may ban an account that sends false requests or breaks these terms. A banned account can no longer sign in.
• We may also suspend or remove duplicate accounts, accounts with false IDs, and accounts used against these terms.

12. Service availability

We may update, pause, or stop features for maintenance, safety, or legal reasons. Sagip depends on mobile data or cellular signal, GPS accuracy, device permissions, carrier services, and the response teams and vehicles on duty, which are outside our control. We do not promise that Sagip will always be available or free of errors.

13. Disclaimer and limitation of liability

Sagip is provided "as is" and "as available" to support emergency coordination by the MDRRMO of Santa Maria. To the fullest extent allowed by Philippine law, we are not liable for delays, missed responses, routing errors, network outages, or indirect or consequential damages arising from the use of Sagip. Nothing in these terms limits liability that cannot be limited under Philippine law.

14. Account deletion

• Residents can request account deletion from Profile in the citizen app, or follow the steps on the Account deletion page. An administrator reviews the request.
• You can keep using Sagip while the request is pending, and you can cancel a pending request.
• A request may be blocked while you have an active SOS.
• Incident reports from past emergencies are kept after your account is deleted, as explained in the Privacy Policy.
• Personnel accounts are not deleted through this process.

15. Governing law

These terms are governed by the laws of the Republic of the Philippines, without prejudice to your rights under the Data Privacy Act of 2012.

16. Changes to these terms

We may update these terms when Sagip or the law changes. We will change the dates above and give notice in the app, on the website, or by email. If you keep using Sagip after the new terms take effect, you accept them.

17. Contact

For questions about these terms, contact the Sagip development team at [email protected].