1. Introduction

Sagip ("we", "us", or "our") operates an emergency-response platform for users, responders, dispatchers, and support staff. These Terms of Service ("Terms") form a binding agreement between you and Sagip. If you do not agree, do not create an account or use the service.

2. Eligibility

You must be at least 18 years old and able to enter a binding contract under applicable law to create a Sagip account. We may verify eligibility and deny or suspend requests from accounts that fail identity review.

3. Accounts and authentication

You are responsible for the accuracy of your account details and for keeping your credentials confidential. Sagip authenticates users with Better Auth (email and password, password-reset OTP, and Google Sign-In). Do not share your account. Notify us if you suspect unauthorized access. We may suspend or close accounts that are duplicated, abusive, unverified, or used in violation of these Terms.

4. Identity verification

User accounts must upload a valid photo ID (for example passport or driver's license) before SOS is enabled. Support staff reviews the ID. The name on the ID should match the name on the account. We may approve, reject, or ask for a new upload. Staff-created accounts may follow a different verification path. False or altered documents are prohibited.

5. Emergency SOS and proper use

Sagip is for genuine emergencies and emergency response only. It is not a replacement for other emergency hotlines when those are the appropriate first call, and it does not guarantee that a rescuer will reach you within a specific time.

• Send SOS only when you need emergency assistance. False, prank, or abusive SOS reports are prohibited.

• Provide accurate incident details, photos, landmarks, and contact information when you can do so safely.

• Do not use Sagip to harass, threaten, or impersonate others, or to interfere with dispatch or rescue operations.

• Rescuers and dispatchers must use the app only for assigned response duties.

6. Location, maps, and notifications

Location is required for SOS, live maps, routing, and sharing your position with assigned rescuers, dispatchers, or accepted connections. With your permission, Sagip collects precise location while you are using the app (when-in-use / foreground). We do not request always-on background GPS today. Maps and routing use Google Maps, Directions, and Geocoding. Push alerts use Firebase Cloud Messaging. You can change device permissions at any time; turning them off may prevent SOS, maps, or alerts from working.

7. Staff dashboard

The Sagip website dashboard is for authorized dispatchers, support staff, and super admins. Staff must keep login credentials confidential, enter accurate operational data, and use the dashboard only for incident monitoring, assignment, verification, and related platform work. Activities on the dashboard may be logged for security and audit. Unauthorized access or misuse of emergency records is prohibited.

8. Privacy

How we collect, use, and share personal information is described in the Sagip Privacy Policy. By using Sagip you acknowledge that policy. Key processing includes account data, valid IDs, SOS records, when-in-use location, Better Auth sessions, Google Sign-In, maps, and Firebase Cloud Messaging tokens. We handle personal information using reasonable privacy and security practices.

9. Acceptable use

You agree not to:

• Break applicable law.

• Probe, disrupt, or overload the service, or attempt unauthorized access to accounts or data.

• Upload malware or content you do not have the right to share.

• Scrape, resell, or commercially exploit Sagip without our written permission.

• Circumvent verification, bans, or safety controls.

10. Service changes and availability

We may update, suspend, or discontinue features at any time, including for maintenance, safety, or legal reasons. We do not warrant uninterrupted or error-free operation. Emergency response depends on network coverage, device permissions, rescuer availability, and conditions outside our control.

11. Disclaimer and limitation of liability

Sagip is provided on an "as is" and "as available" basis to support emergency coordination. To the fullest extent permitted by applicable law, we are not liable for delays, missed responses, routing errors, network outages, or indirect, incidental, or consequential damages arising from use of the app or dashboard. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for willful misconduct where such a limit is prohibited.

12. Account deletion

Users may request deletion from Profile in the Sagip mobile app. Support staff reviews the request. Deletion may be blocked while you have an active SOS. Rescuer and staff accounts are not deleted through this self-service flow. The Request account deletion page on our website explains the process.

13. Governing law

These Terms are governed by applicable law. Disputes shall be resolved through appropriate legal channels, without prejudice to any mandatory consumer or data-privacy rights you may have.

14. Changes to these Terms

We may update these Terms to reflect legal, operational, or product changes. We will update the effective date above and provide notice in the app, on the website, or by other reasonable means. Continued use after the updated Terms become effective means you accept the revised Terms.

15. Contact

Questions about these Terms: Sagip IT / Technical Support at [email protected].