Legal
Account deletion
Residents can ask Sagip to delete their account from Profile in the app. An administrator reviews each request before the account is removed.
Effective October 21, 2026. Last updated October 20, 2026.
How to request deletion
The request is made inside the Sagip app. Cancel any active SOS first. A request can be blocked while an emergency request is still open.
- Open Sagip and sign in.
- Open Profile, then tap Delete account.
- You can tell us why you are leaving. That note is optional.
- Submit the request. Support staff review it.
While the request is pending
- You can keep using Sagip until the request is approved.
- You can cancel a pending request. Your account stays active.
- If a request is rejected, the app shows the reason.
What is deleted
- When an approved request is processed, your account, sessions, connections, and messages are deleted.
- Incident reports and emergency request records are kept, because the MDRRMO needs them for its reports and for legal requests. The link to your account is removed.
- Personnel accounts are not deleted through this process.
If you cannot open the app
Email [email protected] from the address on your Sagip account and ask for deletion. We may need to confirm it is you before the request is reviewed.