Sagip

Request account deletion

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User accounts

How to request deletion

Support staff reviews every request first. If approved, your Sagip user account and related login data are permanently deleted. This page is informational only — submit the request from the Sagip mobile app.

  1. Open the Sagip mobile app and go to Profile.
  2. Tap the hamburger menu, then Delete account.
  3. Finish or cancel any active SOS before you submit. Deletion is blocked while an SOS is still open.

You can keep using the app while a request is pending, and you can cancel it from the same screen. Need help? Email [email protected].

Effective September 12, 2026

Sagip users can request permanent deletion of their account from the Sagip mobile app. Support staff reviews every request. If approved, the account and related login data are permanently deleted. You can keep using the app while a request is pending.

Last updated September 15, 2026

1. Who this page is for

This page is for Sagip user accounts (role user) on the mobile app. It is the web URL that explains account deletion, including for Google Play. Rescuer, dispatcher, admin, and super_admin accounts cannot self-delete here.

2. How deletion works

Support staff reviews every request before anything is deleted. You stay signed in and can keep using Sagip until support staff approves the request or you cancel it in the app.

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If approved, your account, sessions, and related login records are permanently deleted.

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You may include an optional reason in the app (up to 1,000 characters).

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You can cancel a pending request in the Sagip app. Your account then stays active.

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If a request is rejected, the app shows the rejection note so you can keep using the app or submit again.

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Deletion is blocked while you have an active SOS. Finish or cancel your active SOS first.

3. Request deletion in the Sagip app

Open the Sagip mobile app, go to Profile, open the hamburger menu, and tap Delete account. Submit the request there while you are signed in on your phone. That is the only self-service path for users.

4. This website page is informational

This page does not accept sign-in or deletion requests. Use it to understand the process. The staff dashboard sign-in is for dispatchers and support staff only and does not delete user accounts.

5. What we delete and what we keep

When support staff approves your request, we permanently delete your user account, sessions, and related login records. Emergency incident records in the request pool or history may be kept (or kept in anonymized operational form) for emergency safety, fraud investigations, or legal compliance.

6. Need help?

If you cannot use the app, or you need help with a deletion request, email Sagip support at [email protected]. Include the email on your Sagip account so we can find it.

Support email

[email protected]